Shipping policy

Order Processing
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after business hours will be processed on the next working day. During peak seasons or promotional periods, processing times may be slightly extended.

Delivery Times

United Kingdom
Standard Delivery: 2–4 business days
Express Delivery: 1–2 business days

International Shipping
International delivery times vary by destination and typically take between 5–14 business days. Shipping costs are calculated at checkout based on the destination and selected service.

Shipping Carriers
We work with trusted courier partners such as Royal Mail, Evri, DHL, and UPS. The carrier used depends on your location and the shipping service selected at checkout.

Tracking Information
Once your order has been dispatched, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.

Customs, Duties and Taxes
For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and are determined by the destination country.

Incorrect Address
Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrectly provided addresses. Additional shipping fees may apply for reshipment.

Delays
Delivery timeframes are estimates and not guaranteed. Delays may occur due to courier issues, customs processing, weather conditions, or high seasonal demand. We are not responsible for delays caused by third-party carriers.

Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours of delivery. Include your order number and relevant photos if applicable. We will investigate the issue with the courier and provide a suitable resolution.

Contact Us
If you have any questions regarding shipping, please contact our customer support team at your support email address.